Salesforce
Scores out of 100 · Ranks within the 50-company cohort
Target date 2026-09-18
Target date 2027-09-18
Target date 2030-09-18
Our power thesis
We expect Salesforce to retain authority over customer-related actions even when agents use another interface. Alignment rises, but interface growth is constrained by that same openness.
Four Forces breakdown
Each force uses the same fixed 0–100 scale. The strongest force and breadth of control determine the Power Score.
| Force | 2026 | 2027 | 2030 |
|---|---|---|---|
| Compute | 20 | 20 | 20 |
| Interface | 80 | 80 | 80 |
| Alignment | 80 | 85 | 90 |
| Energy | 0 | 0 | 0 |
Our forecast
Across our 2026–2030 view, the Power Score rises from 62.5 to 68.8; the rank moves from #29 to #30.
Alignment 80 → 90.
The thesis above explains our call. Rank can fall even when power grows if other companies gain faster.
What would change our mind
External agents reduce Salesforce to replaceable data storage and capture the workflow logic.
Research behind the judgment
The September AIforce announcement describes exposing business data, workflows, logic, and permissions through multiple interfaces.
- AIforce announcement2026-09-15 · Accessed 2026-09-18
Sources inform the factual premises. Force scores, ranks, and forecasts are exmxc’s judgments as of this edition.